Returns & Refunds

SIA “Gamalu” — www.gamalu.eu

In accordance with applicable law, goods purchased in the online store www.gamalu.eu may be returned within 14 days of receipt. This right of withdrawal applies to consumers (natural persons buying outside their business activity).

1 Product appearance

The characteristics of each product are stated in its description. The Seller is not responsible for the colour shade of goods shown in the online store differing from the actual shade of the goods due to the properties of the monitor or screen used by the Buyer.

2 Return period

The Customer has the right to withdraw from the purchase within 14 calendar days of receiving the goods without giving a reason. The Customer must communicate the decision to withdraw in writing within this 14-day period. After notifying the Seller of the withdrawal, the Customer must return or send the goods back without undue delay and no later than 14 days from the date on which the Seller was informed of the withdrawal.

3 How to start a return

To return goods, send an application to gamalueu@gmail.com stating the order number, product code, product name, quantity and the reason for the return (the reason is optional).

The Customer may also use the model withdrawal form provided by the Seller. Use of the model withdrawal form is optional, and the Customer may communicate the decision to withdraw by any other clear written statement.

4 Return conditions

When returning goods, the Customer must observe the following rules:

4.1

The returned product should preferably be in its original packaging. We recommend opening the packaging carefully when you receive the goods.

4.2

When exercising the right of withdrawal, the Customer is responsible for any use of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning, for any use during the withdrawal period that is incompatible with the principle of good faith, and for any reduction in the value, quality and safety of the goods. The withdrawal must be submitted in writing, in free form.

4.3

The returned product must be in the same configuration as when the Customer received it. If this condition is not met, the amount refunded to the Customer is reduced in proportion to the damage the Customer has caused to the product (soiling, tearing, loss of a component of the product, etc.).

4.4

The proof of purchase should be submitted together with the returned goods where available in order to help identify and process the return.

4.5

The Customer is responsible for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. The absence of original packaging or minor packaging damage does not in itself remove the Customer’s statutory right of withdrawal.

4.6

Goods must be returned in the manner specified by the Seller. Returns are to be sent to: SIA “Gamalu” Rīga, Viļa Plūdoņa iela 3 – 3A, LV-1002.

4.7

The Customer bears the direct cost of returning the goods when exercising the right of withdrawal, unless otherwise agreed with the Seller.

4.8

The Seller will refund payments received from the Customer, including the cost of standard delivery, without undue delay and no later than 14 days from the date on which the Seller is informed of the Customer’s decision to withdraw. If the Customer chose a delivery method more expensive than the least expensive standard delivery offered by the Seller, the additional delivery cost is not refundable. The Seller may withhold the refund until the returned goods have been received or until the Customer provides evidence that the goods have been sent back, whichever occurs first. The refund will be made using the same means of payment used for the original transaction, unless the Customer has expressly agreed otherwise.

5 Packaging of returned goods

5.1

A protective outer bag or box is recommended.

5.2

We recommend returning the product with all of its labels attached where possible. This helps us identify the product and process the return efficiently.

6 Goods that cannot be returned

The right of withdrawal does not apply to goods made to the Customer’s specification or clearly personalised, to sealed goods which are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery, or to goods which by their nature become inseparably mixed with other items after delivery.

7 Faulty or incorrect goods

If the goods delivered are faulty, damaged or do not correspond to the order, notify us at gamalueu@gmail.com as soon as you discover the problem, attaching photographs. Goods that do not conform to the contract will be repaired, replaced, or the price reduced or refunded, in accordance with applicable consumer protection law. In this case the Seller bears the cost of returning the goods.

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