Terms & Conditions

The online store www.gamalu.eu is operated by SIA “Gamalu”, registration number 40203721465, VAT number VAT NO. NEEDED (or state “not VAT registered”), registered address Rīga, Viļa Plūdoņa iela 3 – 3A, LV-1002, e-mail gamalueu@gmail.com, telephone +371 28885522 (hereinafter — the “Seller”).

These Terms & Conditions govern the relationship between the Seller and the Customer when goods are purchased in the online store. By placing an order, the Customer confirms that they have read and accepted these Terms without reservation, together with all other conditions stated with the order.

The Seller is not responsible for the accuracy and reliability of the information entered by the Customer in the registration form.

The Customer undertakes not to disclose the username and password specified in the registration form and is responsible for any activity carried out using them.

By registering on the website and providing personal data, the Customer agrees that informational messages and essential notices about payment and delivery will be sent to the e-mail address provided.

The Customer must provide their personal data (name, surname, delivery address, telephone number and e-mail address), as this data is necessary to carry out the purchase, delivery and payment of goods.

Marketing e-mails are sent only where the Customer has given separate consent, and consent can be withdrawn at any time using the unsubscribe link in each message or by writing to gamalueu@gmail.com.

The Seller undertakes not to disclose the Customer’s personal data to third parties, except to the Seller’s partners who deliver the goods or provide other services connected with the Customer’s order, and except as required by law. Personal data is processed in accordance with the Privacy Policy published on the website.

To order goods, the Customer selects the desired products and proceeds to the shopping cart.

When placing the order, the Customer provides the following information: recipient’s name and surname, delivery address, contact telephone number and e-mail address.

Once the order has been placed successfully, information about the order status is sent to the Customer’s e-mail address. The order status indicates the stage of processing the order has reached.

If the Customer orders a quantity of goods exceeding the quantity held in the Seller’s warehouse, the Seller informs the Customer by e-mail. The Customer is then entitled to pay for and receive the goods in the quantity available, to cancel that item from the order, or to accept the Seller’s proposal to postpone the order until the goods are available in the required quantity. If the Customer has not agreed a decision with the Seller within 7 working days, the Seller is entitled to cancel the order in full.

The materials published on the website cannot fully reflect the properties of the goods (including colour shade, dimensions, technical parameters and shape). Before placing an order, the Customer is entitled to contact the Seller to clarify the details of a product. If the Customer has not requested detailed explanations, it is deemed that the Customer had no doubts about the properties of the goods when placing the order.

Where goods are not available in the required quantity in the Seller’s warehouse, including for reasons beyond the Seller’s control, the Seller is entitled to cancel that item from the Customer’s order, informing the Customer by e-mail.

The Seller is not responsible for how the colour parameters of photographs are reproduced on the Customer’s display.

The available delivery methods are shown on the website www.gamalu.eu. Goods are delivered by the Seller or by an authorised partner: DELIVERY PARTNERS NEEDED — e.g. Omniva, DPD, Latvijas Pasts.

Delivery options and prices: DELIVERY OPTIONS AND PRICES NEEDED — parcel locker / courier / pickup, price per option, countries served.

Free delivery applies to orders above FREE-SHIPPING THRESHOLD NEEDED. Delivery costs are otherwise borne by the Customer and are determined separately for each order depending on the delivery address, weight and size of the goods. The Seller is entitled to change delivery charges.

The delivery period is from MINIMUM DELIVERY TIME NEEDED to MAXIMUM DELIVERY TIME NEEDED. The delivery period is communicated to the Customer individually by e-mail. If an order contains products with different delivery times, the longest delivery period applies to the whole order.

Having chosen a delivery service, the Customer undertakes to provide an accurate delivery address and to receive the goods in person. Where the Customer cannot receive the goods in person but the goods have been delivered to the address given by the Customer, the Customer has no right to raise claims against the Seller for delivery to an unintended person.

On receiving the parcel, the Customer must, together with the Seller or its authorised representative, check the condition of the parcel and the goods and sign the invoice, delivery note or other document. By signing, the Customer confirms that the parcel was received in good condition, without external defects.

If the parcel packaging is damaged (crumpled, wet or otherwise externally damaged), the goods are damaged, or the configuration is incorrect, the Customer must record this on the invoice, delivery note or other parcel document and, in the presence of the Seller or its representative, draw up a free-form damage report. If the Customer fails to do so, the Seller is released from liability for damage to the goods, unless the damage was caused by the production process or by an error in the configuration of the goods that could not be noticed by examining the parcel externally.

If the Customer notices on receipt that the parcel does not contain the correct goods, or that the goods are of the wrong size or colour, or that there is any other discrepancy, the Customer must inform SIA “Gamalu” without delay.

The risk of accidental loss of or damage to the goods passes to the Customer at the moment the Customer receives the order.

Where goods are not delivered to the Customer because they have been lost through the fault of the postal or courier service at the moment of delivery, the Seller reimburses the Customer for the value of the goods and delivery paid only after the Seller has received confirmation of the loss or compensation from the postal service.

If the courier is unable to deliver the goods, the parcel is held at the pickup point for STORAGE PERIOD NEEDED — number of days. Our customer service will contact you by e-mail, SMS or telephone to reschedule delivery. If the Customer does not collect the parcel within the set period, it is returned to the Seller, and the Seller is entitled to require the Customer to cover the shipping costs. Where such situations are recorded repeatedly, the Seller is entitled to refuse further orders from that Customer.

Goods are delivered together with an invoice, which serves both as the invoice for the delivered goods and as the guarantee document. The Customer is asked to check the delivery address and contact details before confirming the order.

Payment for goods is accepted by the following methods: PAYMENT METHODS NEEDED — e.g. card payment, bank link, bank transfer against an invoice sent by e-mail.

All prices in the online store are shown in euro (EUR) and include VAT where applicable.

The goods ordered by the Customer are packed appropriately for transport.

The Seller retains title to all goods until the Customer has paid for them in full.

Any other costs connected with the delivery of the goods after the Seller has dispatched them are also borne by the Customer.

Some manufacturers produce goods to special order, so the delivery time for individual products may differ and may take up to 30 days. Where this applies, it is stated in the product description.

The guarantee period for goods is GUARANTEE PERIOD NEEDED — e.g. 24 months for consumers, counted from the date the Customer receives the goods.

Goods that do not conform to the contract may be repaired or replaced, or the price reduced or refunded, in accordance with applicable consumer protection law. Claims must be submitted before the guarantee period expires, by e-mail to gamalueu@gmail.com, enclosing the proof of purchase and a description of the defect.

The Seller is responsible for manufacturing defects. The guarantee does not cover damage caused by improper use, storage or care of the goods, by normal wear and tear, or by unauthorised repair.